Frequently Asked Questions
Why is the kibble colour different from my last bag?
The coloration of kibble can vary from batch to batch. This is commonly due to the fact that we do not use any artificial colours and the coloration of raw ingredients will affect the final colour of the kibble.
Are Solid Gold treats made in China?
No, Solid Gold treats are made in the United States with 100% US ingredients.
How does Solid Gold make sure their food is safe?
Solid Gold operates what we call a positive release program with all our foods. When a batch of food is made, samples are taken from the batch and sent to a lab for various analyses for pathogens, such as salmonella. Once the test results come back and are approved, the food is released for shipment to our warehouse for distribution. With this, you can be assured that Solid Gold food has been tested and approved.
Why do your products now have Protected Probiotics and Natural Prebiotic Fiber?
All Solid Gold dry dog and cat foods supply both natural prebiotic fibres and protected probiotics to provide optimal support for overall digestive health and nutrient absorption. These ingredients help to support your pet’s overall digestive health. Safe for cats and dogs of all life stages and sizes.Why both: Natural prebiotics fibres feed the probiotics, which are protected in the cooking process, thus enhancing their positive actions.
Why are there eggs in all of your products?
Eggs are nature’s perfect protein – providing essential amino acids to support your pet’s muscle growth and metabolism. Few foods can beat the nutritional impact of eggs: high-quality protein and fat along with a wide variety of vitamins and minerals.
Where is the valve and why doesn’t product appear to be vacuum sealed?
The one-way valve we used previously in the dry product packaging gave the bag a vacuum sealed appearance. Technically this was a hermetic seal. With our current filling and sealing processes, this is no longer necessary and we can provide an easier to handle and easier to read package. This change has no compromise to quality and no negative impact to shelf life or freshness, which confirmed it was the right change at the right time
Why are the package graphics changing?
We thought it was time to make our outer appearance match the power within. Making the important qualities of our food stand out in a crowd allows our customers to easily find us. We think we have succeeded and hope you do too!